Home Technology Store Return Policy:

30-Day Return Policy - If you are dissatisfied with your purchase for any reason, Request an RMA number within 30 Days of purchase. We will then issue you a 100% in-store credit, or money back refund only under the following conditions:

• Item must be requested for return within 30 days from the date you receive your purchase.
• Item must be returned in its original condition as it was received, including all manufacturer packaging, boxes, and manuals.
• Items must be packaged in a shipping box - Do not ship items in the factory packaging only.
• All items returned either defective or non-defective within 30 days, will be charged a 15% restocking fee for an instant refund (NO EXEPTIONS! - If the order has shipped, restocking fees apply), or you may receive an in-store credit (with no restocking fee) given towards future orders upon request. Any shipping charges will not be refunded unless the purchase is due to our error. All purchases by credit card, check, money order, cashiers check or cash will be refunded in the same manner used to purchase. Please allow two weeks from the date you shipped the product back to us for processing.
• If you are issued an RMA number for your return, you have 20 days from the date we issued the RMA to have the product returned to us or it will be refused and returned back to you.
• You, the product owner are responsible for all shipping charges that may occur while returning any new or defective merchandise.

Any returns which have damaged or missing parts, factory boxes, manuals, signs of installation or defective components will be charged up to a 50% restocking fee OR will not be issued a refund depending on our inspection of the returned products. If you are not issued a refund the product will be shipped back to you. Any security systems that are returned must have all the default security codes reset. Any security system that is returned with non-default security codes - will be charged $75.00 plus a 15% restocking fee, or returned to you depending on our inspection of the returned products.

Any received shipments without an RMA number will be sent back to the shipping address. Without an RMA number we will have no way to track your intent for return. It is up to you the product owner to make proper arrangements to return your merchandise to our location - This is done by acquiring an RMA number.

• Warranty Returns & Warranty Exchanges
• All returns for warranty of items that are defective will be replaced or repaired at our discretion if they are returned within the manufacturer's warranty period, or 1 year whichever is less.
• If the product is not part of our current product line, the owner of the product will need to return the item to the original manufacturer for warranty replacement. All manufacturer's warranty terms and restrictions apply and many warranty terms vary from one manufacture to another.
• Please return all items in the original packaging.
• You, the product owner are responsible for all shipping charges that may occur while returning any new or defective merchandise.
• In the case of an exchange for a defective item, you the product owner are still responsible for all shipping charges that may occur while returning the defective item, but we do not charge any additional shipping for the replacement item when it is shipped regular ground.

 

Merchandise return Instructions:

(1). All return items MUST have an RMA number. - Get An RMA Number Here - The RMA Number must be displayed on the outside of the return-shipping box. Please double box your return and follow your shippers recommended packaging instructions.

We are not responsible for returns lost or damaged in shipment. You are responsible for shipping any and all returns back to our offices. We are not responsible for any shipping damages, lost shipments or shipping charges that may occur for returning any new or defective merchandise. This must be worked out between your shipping company and yourself as the product owner. Shipping charges are non-refundable unless the purchase is due to error. All returns must meet all of the above conditions or they will be returned to the customer's expense.